Delete in the app
- Open ShopMate and sign in to the account you want to delete.
- Open Settings and select Delete Account.
- Review the permanent-deletion warning and confirm.
- If requested, sign in again first. ShopMate requires recent authentication before deletion.
ShopMate reports success only after the deletion workflow completes. If it cannot complete, the app displays a failure message so you can retry or request support.
Request deletion without the app
If you cannot access ShopMate, email support@shopmatehq.com from the email address associated with your account. Use the subject “ShopMate account deletion request” and identify whether you use iOS or Android. We will verify account ownership before processing. Never send your password, receipt images, or identity documents by email.
Data removed
The deletion workflow removes your Firebase Authentication account, ShopMate profile, private activity records, private household purchase history and recurring preferences, and private user uploads associated with supported product, store, and price-entry features.
Data retained without your identity
Public product, store, price, and review contributions may be retained so community catalog and price history are not damaged. ShopMate replaces the personal ownership link with a deleted-user marker and removes associated photo links. Reports and limited moderation, security, fraud-prevention, or legally required records may be retained only where genuinely necessary.
Questions or status
For help or the status of a deletion request, contact support@shopmatehq.com. We do not represent an account as deleted until the in-app workflow or support process confirms completion. Read the ShopMate Privacy Policy for more information.