Request Help
For app support or privacy questions, contact support@shopmatehq.com. Include the device model, iOS or Android version, and a short description of the issue if you are reporting a bug.
Delete Your Account
Request deletion in the ShopMate app from Settings > Delete Account. Review the full deletion steps and data-retention details at shopmatehq.com/delete-account. If you cannot access the app or the workflow does not complete, contact support from the email address associated with your account.
Camera Permission
If iOS receipt capture or Android barcode scanning cannot open the camera, check your device settings and confirm that camera access is enabled for ShopMate. Good lighting can improve detection quality.
Photo Permission
If you cannot choose a photo, check your device settings and confirm that photo-library access is enabled for ShopMate. Available permission choices depend on your platform and system version.
Location Permission
Location permission is optional. If store results or nearby store selection do not look right, check whether location access is enabled and confirm that the selected store is the correct one for the price entry.
Receipt Scan Quality
For best results, place the full receipt inside the frame, avoid glare and heavy shadows, flatten folded paper, and review every detected item before saving selected prices.
Privacy Contact
Privacy questions and account requests can be sent to support@shopmatehq.com. The Privacy Policy is available at shopmatehq.com/privacy.